pk355 Privacy Policy — How We Handle Your Personal Data

1Introduction

pk355 ("we," "us," "the Platform") is committed to handling the personal information of its players with care, transparency and respect. This Privacy Policy describes how we collect, store, use and — where applicable — share personal data when you use the pk355 website at pk355.win, including the game lobby, sports betting section, live casino, bingo rooms and the pk355 Android application.

We recognise that most of our players are based in Pakistan and use mobile wallets like JazzCash and Easypaisa for everyday transactions. The way we handle financial data reflects an understanding of the local payment landscape and a commitment to processing PKR transactions securely and without unnecessary data retention beyond what is needed.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines. Together, these documents set out the full framework governing your relationship with pk355.

2Data We Collect

The personal data we collect falls into three broad categories: information you provide directly, information we collect automatically and information we receive from third parties during verification processes.

Information You Provide

• Registration details: Full name, date of birth, email address, mobile number and the password you create for your account.
• Identity verification: A copy of a government-issued identity document such as a CNIC when requested during the verification process.
• Payment details: Mobile wallet identifiers (for JazzCash or Easypaisa), bank account details (for Raast or Bank Transfer) or card details (for debit/credit card deposits). Full card numbers are not stored by pk355 — they are processed directly by our payment processor.
• Support communications: Any information you share when you contact our support team, including chat transcripts and email correspondence.

Information We Collect Automatically

• Device and technical data: Device type, operating system version, browser type, screen resolution and whether you are accessing the platform via the web or the pk355 app.
• IP address and location data: Your IP address is logged for security purposes and to detect unusual login activity. We do not track your precise GPS location.
• Session and activity data: Pages visited, games played, bets placed, deposit and withdrawal history, timestamps and session durations. This data is used for account management, fraud prevention and platform improvement.
• Cookie data: Data collected via cookies and similar technologies as described in Section 9 below.

Information from Third Parties

• Payment processors: Confirmation of transaction status from JazzCash, Easypaisa, Raast, banking partners and card networks.
• Identity verification providers: Results of document checks carried out to confirm your identity and age where required.

3How We Use Your Data

The data pk355 collects is used for the following purposes:

Purpose	Data Used
Account creation and management	Name, email, mobile number, date of birth, password
Identity and age verification	CNIC copy, name, date of birth, verification provider result
Processing deposits and withdrawals	Payment method identifiers, transaction reference numbers, PKR amounts
Fraud prevention and security	IP address, device data, login timestamps, session activity
Customer support	Account details, support correspondence, transaction history
Platform improvement and analytics	Aggregated, anonymised session and behaviour data
Responsible gaming tools	Deposit activity, session lengths, self-imposed limits
Platform communications	Email address, mobile number (for account alerts and security notices)

We do not use your personal data to build advertising profiles or share it with advertisers. Platform communications from pk355 are limited to account notices, security alerts and information about your active bonuses or account status. You can manage your communication preferences from your account settings.

4Legal Basis for Processing

pk355 processes your personal data on the following grounds:

• Contract performance: Processing your registration details, verifying your identity, handling deposits and withdrawals and managing your account are all necessary to fulfil the contract between you and pk355 when you register and use the platform.
• Legitimate interests: We process technical and session data for fraud prevention, platform security and improving the player experience. These are legitimate operational interests that do not override your privacy rights.
• Legal obligation: Identity verification and certain record-keeping obligations are carried out to comply with applicable requirements including anti-money laundering (AML) checks.
• Consent: Where we rely on consent — for example, for non-essential cookies or optional marketing communications — you can withdraw that consent at any time without affecting your account access.

5Payment Data

All transactions on pk355 are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, Bank Transfer and debit/credit cards. The way payment data is handled differs slightly by method:

• JazzCash and Easypaisa: Your mobile wallet number is used to initiate and confirm transactions. We retain the wallet reference and transaction ID for account records but do not store your full wallet PIN or account credentials.
• Raast and Bank Transfer: Your bank account details are used for the specific transaction. We retain the transaction reference and confirmation for account records and dispute resolution purposes.
• Debit and credit cards: Card payments are processed by a third-party payment processor. pk355 does not store full card numbers. We retain only the last four digits and card type for display purposes in your account, along with the transaction reference.

6Data Sharing

pk355 does not sell, rent or trade your personal data. We share data only in the limited circumstances described below:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banking partners and card networks solely to process your deposits and withdrawals.
• Identity verification providers: Document data is shared with our verification partner when identity checks are required. These providers operate under strict data processing agreements.
• Game content providers: Certain game providers that supply content to the pk355 game lobby receive session tokens and game-specific event data to deliver game functionality. They do not receive your full personal profile.
• Legal and regulatory requirements: Where required by a valid legal process or to prevent fraud, we may disclose data to relevant authorities. We will notify you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or asset sale, player data may be transferred as part of that transaction. We would notify affected players in advance where possible.

All third parties who receive personal data from pk355 are required to handle it in accordance with applicable data protection principles and are not permitted to use it for their own marketing purposes.

7Data Retention

We retain your personal data only for as long as it is necessary for the purpose it was collected or as required by applicable obligations. The general retention periods we follow are:

• Active account data: Retained for the duration of your account and for a period after account closure to handle any outstanding disputes, withdrawal requests or legal obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction for anti-money laundering record-keeping purposes.
• Identity verification documents: Retained for the period required by applicable verification standards, typically five years from the last transaction or account closure, whichever is later.
• Support correspondence: Retained for up to three years from the date of the last interaction to assist with future queries and dispute resolution.
• Technical and session logs: Retained for a shorter period, typically six to twelve months, sufficient for security monitoring and fraud investigation purposes.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8Security Measures

The security of your personal data is a priority for pk355. We implement the following measures to protect against unauthorised access, loss, alteration or disclosure:

• Encryption in transit: All data exchanged between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
• Encrypted data storage: Sensitive data including identity documents and payment references are stored in encrypted form.
• Access controls: Access to personal data is restricted to staff and systems that require it to perform specific operational functions. Access is logged and reviewed.
• Account security: Accounts are protected by password authentication. We encourage all players to use a strong, unique password for their pk355 account and not reuse it elsewhere.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns including login attempts from unfamiliar locations, rapid withdrawal requests following deposits and multi-account indicators.

9Cookies and Tracking Technologies

pk355 uses cookies — small text files stored on your device — and similar technologies to make the platform function correctly and to understand how it is used. Here is a breakdown of the types of cookies we use:

Cookie Type	Purpose	Can Be Declined?
Essential	Keep you logged in, remember your session, protect against CSRF attacks	No — required for the platform to function
Functional	Remember your language preference, display settings and last visited section	Yes — disabling these may affect platform experience
Analytics	Understand which pages and games are most popular, identify navigation issues	Yes — analytics are anonymised and aggregated

We do not use third-party advertising cookies or retargeting pixels. Our analytics data is processed in aggregated, anonymised form and is not linked back to your individual account profile.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Blocking essential cookies will prevent you from logging in and using the platform.

10Your Rights Over Your Data

As a player on pk355, you have the following rights regarding your personal data. To exercise any of these rights, contact support at [email protected] with your registered account details and a clear description of your request.

11Children's Privacy

pk355 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register or use any part of pk355.

If we become aware that an account has been registered by a person under 18, the account will be suspended immediately, any funds deposited will be returned through the original payment method and all associated personal data will be deleted in line with our retention policy. Age verification checks are in place to help prevent underage registration, but if a minor has circumvented these checks, we ask parents and guardians to contact support at [email protected] so the account can be closed promptly.

12Policy Updates

pk355 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered or applicable requirements. When we make changes, the "Last Updated" date at the top of this page will be revised and, where the changes are material, we will notify active players via the platform or by email to the address registered on their account.

We encourage you to review this page periodically — particularly after returning from a break — to stay informed about how we handle your data. Your continued use of pk355 after an updated policy has been published constitutes your acknowledgment of those changes.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how your data has been handled, please get in touch with the pk355 support team:

For responsible gaming concerns — including requesting self-exclusion, setting deposit limits or activating a cool-off period — visit the Responsible Gaming page or contact support directly. These requests are treated as a priority.